Privacy Policy & GDPR

This Privacy Policy explains how Dataspana ("we", "us", "our") collects, uses, and protects personal data when you use our platform and related services ("Service"). We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data controller

The data controller responsible for processing your personal data in connection with the Service is Dataspana. If you have any questions about this Privacy Policy or our data practices, you can contact us at identic.help@gmail.com.

2. Personal data we collect

Depending on how you use the Service, we may collect the following categories of personal data:

• Account data: email address, name or profile information you provide when creating or managing an account.
• Usage data: information about how you interact with the Service, such as jobs you run, API calls, configuration settings, and logs necessary to operate and secure the Service.
• Technical data: IP address, device and browser information, operating system, log files, and similar identifiers collected through server logs and cookies or similar technologies.
• Support and communication data: content of messages you send us (for example by email or via in‑app chat), including contact details and any additional information you choose to share.

3. How we use personal data

We use personal data for the following purposes:

• to provide, operate, and maintain the Service;
• to create and manage user accounts and authentication;
• to monitor, secure, and improve the performance and reliability of the Service;
• to provide customer support and respond to your requests and inquiries;
• to analyze usage patterns and improve features and user experience;
• to comply with legal obligations and enforce our Terms of Service;
• to communicate important updates about the Service, such as security alerts or changes to terms.

4. Legal bases under GDPR

Where GDPR applies, we process personal data on the following legal bases:

• Performance of a contract: when processing is necessary to provide the Service you have requested and to fulfill our contractual obligations.
• Legitimate interests: for example, to secure and improve the Service, prevent abuse, and analyze anonymized or aggregated usage data, provided that such interests are not overridden by your rights and freedoms.
• Consent: where required by law (for example for certain cookies or marketing communications), we will rely on your consent, which you can withdraw at any time.
• Legal obligations: when processing is necessary to comply with applicable laws and regulations.

5. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will delete it or anonymize it in line with our data retention practices.

6. Data sharing and processors

We do not sell your personal data. We may share personal data with trusted service providers (processors) who help us operate, secure, and improve the Service (for example, hosting providers, analytics tools, or customer support tools). These providers only process personal data on our instructions and under appropriate contractual safeguards.

We may also disclose personal data where required by law, in response to valid legal requests, or to protect our rights, property, or safety, or the rights, property, or safety of others.

7. International data transfers

If personal data is transferred outside your country or outside the European Economic Area (EEA), we will take steps to ensure an adequate level of protection, for example by relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards as required by applicable law.

8. Your rights (GDPR and similar laws)

Where GDPR or similar data protection laws apply, you have certain rights regarding your personal data, including:

• the right to access your personal data and obtain a copy;
• the right to rectify inaccurate or incomplete data;
• the right to erase your data in certain circumstances ("right to be forgotten");
• the right to restrict processing in certain situations;
• the right to data portability, where applicable;
• the right to object to processing based on legitimate interests, and to object to direct marketing at any time;
• where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us at identic.help@gmail.com. You also have the right to lodge a complaint with a supervisory authority, in particular in the country where you live, work, or where you believe an infringement has occurred.

9. Cookies and similar technologies

We may use cookies and similar technologies to enable core functionality, remember your preferences, and analyze usage of the Service. Where required by law, we will ask for your consent before placing non‑essential cookies on your device. You can manage your cookie preferences through your browser settings or other tools we provide.

10. Data security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

11. Children's privacy

The Service is not intended for use by children under the age at which they can lawfully provide consent to data processing in their jurisdiction. We do not knowingly collect personal data from such children. If you believe that we may have collected personal data from a child, please contact us so that we can take appropriate steps.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the Service or in applicable laws. We will post the updated version on this page and indicate the date of the last update. If changes are material, we may also notify you by additional means. Your continued use of the Service after the changes take effect means that you accept the updated Privacy Policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at identic.help@gmail.com.