- Do credits expire?
- Credit balance behavior for paid bundles is described in our Terms of Service under fees and payments. Contact identic.help@gmail.com if you need account-specific clarification.
- What counts as one result?
- Each exported row returned by your job typically consumes one credit for most workflows. The job preview in the product shows the expected credit usage before you confirm a run.
- Can I get a refund for unused credits?
- Refund eligibility depends on what was purchased and the timing of the request. Review Section 9 (Fees and payments) in the Terms of Service and email identic.help@gmail.com with your invoice details.
- Do you offer enterprise or custom plans?
- For higher volume, security review or procurement-friendly billing, email identic.help@gmail.com with your use case, expected monthly results and export formats.